Tenant Satisfaction Survey

Falkirk Council are carrying out their Tenant Satisfaction Survey. We are doing this because we want to hear our tenants’ views on the services we provide.

We will use this information to work towards improving the services we offer. The results will be published by the Scottish Housing Regulator in 2025, so you will be able to compare how Falkirk Council tenants feel about our services with other tenants’ social landlords’ services.

Thank you for taking the time to complete this survey.

Just so you’ll know, we have also commissioned external research professionals, Research Resource, to carry out the same survey on our behalf. Following guidance issued by the Scottish Housing Regulator, they will interview 1,000 of our tenants, face-to-face. The 1,000 tenants chosen to be part of the face-to-face survey will be randomly selected, taking account of their age, where they live, what type of property they live in etc. This will make sure the 1,000 tenants chosen, are a true representation of our tenants. If you are selected, you can help by taking a few moments to speak to the surveyor when they contact you, and by answering the questions as honestly as possible.

If you have already been contacted by Research Resource, you do not need to complete the online survey.

If you have any questions, and would like to speak to someone about the survey, you can contact Housing Services Community Engagement Team on 01324 590796, or by emailing tenant.participation@falkirk.gov.uk