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Tenant Participation Strategy (2025 – 2030) Consultation

Housing Services Tenant & Customer Participation Strategy (2025 - 2030), is the means by which the service gathers tenants' & customers' views, listens to them and acts upon them, with a view to improving services.

The Tenant Satisfaction Survey (2024), told us that 99% of our tenants are satisfied with the opportunities given them to participate. The survey also told us that most of our tenants are unlikely to attend events, be part of a focus group or set up a Registered Tenants' Organisation in their area etc.

In this survey, we're asking why that is. We want to understand what prevents tenants being actively involved and what the service could do to encourage you to get involved.


If you have any questions about the consultation or want to know more about Tenant Participation, please email tenant.participation@falkirk.gov.uk call 01324 506070 or visit our webpage at Customer involvement | Falkirk Council.

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20 participants

Phases

Phases overview
Phase 1: Survey
Survey
Phase 2: Analysis of results
Analysis of results
Phase 3: Feedback
Feedback

Feedback

28 January 2025 00:00 - 1 March 2025 00:00

Throughout January/February we conducted a consultation to identify barriers that prevented tenants from getting involved, and what would encourage more involvement. The consultation consisted of an online survey, open to the public, including our 16,500 tenants. The following is the results of that survey:

  • 16 tenants responded to the survey.
  • 44% said they wanted to get involved and 56% said they did not want to get involved.
  • When asked what stopped them getting involved, the dominant reasons were people felt there was no point (37% of respondents) or dates/times often did not suit (37% of respondents). This was closely followed by 31% of respondents saying they were either too busy or transport to/from events was a problem. Almost one fifth of respondents (19%) said they lacked the confidence to be involved.
  • When asked what would encourage them to get involved, most respondents (81%) said open and honest feedback would encourage them to get involved. 37% of respondents said incentives like shopping vouchers etc. would be an incentive for them to get involved, whilst 31% said training & support would incentivise them.

Whilst the sample size and therefore reliability of the representation of evidence is tenuous, Housing Services will strive to remove barriers to participation by:

  • Continuing to offer a variety of dates/times and locations when conducting consultation events.
  • Build trust and confidence by listening & responding to tenants’ views and providing open and honest feedback on outcomes of consultations.
  • Offering free transport (or help with transport costs) to and from events.
  • Use shopping vouchers appropriately as a means to incentivise attendance at consultation events.
  • Offer free training & support to groups or individuals who want to get involved, to build confidence and capacity.
  • Advertise and raise awareness of consultations and consultation events widely, using various forms of communication including social media.