Tenant Participation Strategy (2025 – 2030) Consultation
Housing Services Tenant & Customer Participation Strategy (2025 - 2030), is the means by which the service gathers tenants' & customers' views, listens to them and acts upon them, with a view to improving services.
The Tenant Satisfaction Survey (2024), told us that 99% of our tenants are satisfied with the opportunities given them to participate. The survey also told us that most of our tenants are unlikely to attend events, be part of a focus group or set up a Registered Tenants' Organisation in their area etc.
In this survey, we're asking why that is. We want to understand what prevents tenants being actively involved and what the service could do to encourage you to get involved.
If you have any questions about the consultation or want to know more about Tenant Participation, please email tenant.participation@falkirk.gov.uk call 01324 506070 or visit our webpage at Customer involvement | Falkirk Council.
Phases
Survey
Housing Services are currently reviewing the Tenant and Customer Participation Strategy, we would like to gather feedback from our tenants on what would encourage them to get more involved, we would also like to hear more about what prevents you getting involved.
We would also like to use this opportunity to share information about you can get involved.