Tenant and Customer Participation Strategy Consultation

Its really important that we keep tenants and customers at the heart of our new Tenant and Customer Participation Strategy. We also need to be sure that tenants and customers understand our objectives and the role they can play in shaping service delivery.

The strategy shows how tenants and customers have helped shape the housing service—by filling out surveys, speaking up for their communities, taking part in decisions, and reviewing parts of the service to suggest improvements based on their experiences.

If you have any questions be contact tenant.participation@falkirk.gov.uk