Tenant and Customer Participation Strategy Consultation
Its really important that we keep tenants and customers at the heart of our new Tenant and Customer Participation Strategy. We also need to be sure that tenants and customers understand our objectives and the role they can play in shaping service delivery.
The strategy shows how tenants and customers have helped shape the housing service—by filling out surveys, speaking up for their communities, taking part in decisions, and reviewing parts of the service to suggest improvements based on their experiences.
If you have any questions be contact tenant.participation@falkirk.gov.uk
Phases
Survey
Over the past few months, Housing Services has been working on a new Tenant and Customer Participation Strategy. To help shape it, we used feedback from the Tenant Satisfaction Survey and a recent survey where tenants and customers told us what might stop them from getting involved—and how we can make it easier.
The new strategy sets out our goals for the next five years around getting people more involved. It also highlights what we’ve already achieved together with our housing volunteers and community groups, who are central to this work.
You can access the full strategy below, which explains how we’ll put the strategy into practice. At its core, the strategy focuses on clear communication, involvement, fairness, and giving people a voice in how services are run.
If you have any questions or want to know more, please get in touch at tenant.participation@falkirk.gov.uk.