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Falkirk Council Housing Applicant Survey

The Service Improvement Scrutiny Group, this group is made up of Falkirk Council Tenants and is supported independently by the Tenant Information Service (TIS). The remit of the group is to look at how housing services delivered by Falkirk Council can be improved. 

The group are currently looking at how easy or difficult it is for people to apply for housing and are keen to hear from people who are waiting for a home. 

Thank you in advance for completing the survey. If you have any questions or need support to complete the survey you can email us at tenant.participation@falkirk.gov.uk or call us on 07803898099/01324 590796.

Phases

Phases overview
Phase 1: Housing Applicant Survey
Housing Applicant Survey
Phase 2: Analysis
Analysis
Phase 3: Feedback
Feedback

Analysis

30 May 2025 23:00 - 1 July 2025 23:00

Phase report

Add some text about the phase

Do you have a live housing application with Falkirk Council

Yes

77.8% (28 choices)

No

22.2% (8 choices)

How easy or difficult was it to apply for a council house?

Easy

47.2% (17 choices)

Difficult

25% (9 choices)

No answer

22.2% (8 choices)

Very Difficult

5.6% (2 choices)

Very Easy

0% (0 choices)

Did you get enough support and information when applying?

Yes

30.6% (11 choices)

Not Sure

30.6% (11 choices)

No answer

22.2% (8 choices)

If No - please tell us what kind of support and information you would have liked to receive

22.2% (8 choices)

Have you been able to bid for properties on Homespot?

Yes

66.7% (24 choices)

No answer

22.2% (8 choices)

No

8.3% (3 choices)

I don't understand how to bid

2.8% (1 choice)

If you haven’t bid, what has stopped you? (Tick all that apply)

There are no suitable properties available

50% (18 choices)

No answer

22.2% (8 choices)

I don’t understand the system

8.3% (3 choices)

I need help using Homespot

2.8% (1 choice)

Other (please explain)

27.8% (10 choices)

Do you understand why you have been placed in your priority band?

Yes

50% (18 choices)

No answer

22.2% (8 choices)

No

13.9% (5 choices)

Not Sure

13.9% (5 choices)

Do you think your priority band matches your housing need?

Yes

38.9% (14 choices)

No answer

22.2% (8 choices)

Not Sure

16.7% (6 choices)

If no please tell us why

27.8% (10 choices)

Have you received clear updates about your application?

No

58.3% (21 choices)

No answer

22.2% (8 choices)

Not Sure

11.1% (4 choices)

Yes

8.3% (3 choices)

8. Do you feel there are enough Council homes available in the areas you want to live in?

No

58.3% (21 choices)

No answer

22.2% (8 choices)

Yes

19.4% (7 choices)

How long have you been waiting for a home?

Over a year

25% (9 choices)

Over 3 years

25% (9 choices)

No answer

22.2% (8 choices)

Less than 6 months

13.9% (5 choices)

6 - 12 months

13.9% (5 choices)

Do you feel the housing application process is fair?

Not sure

33.3% (12 choices)

No answer

22.2% (8 choices)

Yes

13.9% (5 choices)

No - please explain why

30.6% (11 choices)

Would you like us to send you a copy of the results of this survey ?

No

38.9% (14 choices)

No answer

27.8% (10 choices)

Yes - please provide a postal address for us to send to results to

33.3% (12 choices)