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New Falkirk Council Tenant Survey

The tenant led Service Improvement Scrutiny Group are a group of volunteers who help Housing Services improve service delivery. The group are keen to hear from new tenants' about the experience they have had in bidding for properties.

Phases

Phases overview
Phase 1: New Tenant Survey
New Tenant Survey
Phase 2: Analysis of Results
Analysis of Results
Phase 3: Feedback of Results
Feedback of Results

Feedback of Results

16 June 2025 23:00 - 15 July 2025 23:00

We will send all participants a copy of the results of this survey - we may also share the results in Tenant Talk.

New Tenant Survey Results.pdf
(59.9 KB)

Phase report

Add some text about the phase

Have you recently accepted an offer of housing with Falkirk Council

Yes

65.9% (27 choices)

No

34.1% (14 choices)

How long did you wait for a council home?

No answer

34.1% (14 choices)

6 - 12 months

19.5% (8 choices)

Less than 6 months

17.1% (7 choices)

Over a year

17.1% (7 choices)

Over 3 years

12.2% (5 choices)

Did you find it easy to bid for properties

Yes

46.3% (19 choices)

No answer

34.1% (14 choices)

Not Sure

9.8% (4 choices)

If no - please tell us what would have made bidding for properties easier

9.8% (4 choices)

Does your home meet your needs ?

Yes

43.9% (18 choices)

No answer

34.1% (14 choices)

Mostly

12.2% (5 choices)

If no - could you tell us why you feel your home does not meet your needs

9.8% (4 choices)

Did you get enough information about the property before accepting it?

Yes

43.9% (18 choices)

No answer

34.1% (14 choices)

If no - could you please tell us what kind of information you would have liked to have been given that would have helped you make a decision

22% (9 choices)

Did you feel supported during the process of getting your new home?

Yes

48.8% (20 choices)

No answer

34.1% (14 choices)

Somewhat

9.8% (4 choices)

No

7.3% (3 choices)

If you had any problems, was it easy to get help from Falkirk Council?

Yes

46.3% (19 choices)

No answer

34.1% (14 choices)

No

12.2% (5 choices)

Did not have any problems

7.3% (3 choices)

Overall, how satisfied are you with the housing allocation process?

No answer

34.1% (14 choices)

Satisfied

31.7% (13 choices)

Very Satisfied

26.8% (11 choices)

Dissatisfied

7.3% (3 choices)

Very Dissatisfied

0% (0 choices)