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Care and Support at Home Redesign Project

A new Care and Support at Home Service is being designed for Falkirk.

The service will introduce a new reablement pathway and a 24/7 urgent response service.

The 1-6 week reablement pathway will help everyone who needs support at home, assessing their needs and helping people live as independently as possible before offering any ongoing personal care package. The urgent response service will reduce demand on emergency residential placements and hospital admissions by offering 24/7 support at short notice - supporting people to leave hospital and those who need short-term help at home.

The redesign project is expected to be implemented by the end of 2024. For further information about this project, get in touch via HSCPComms@falkirk.gov.uk

Phases

Phases overview
Phase 1: Project background
Project background
Phase 2: Working Groups
Working Groups
Phase 3: Survey
Survey
Phase 4: Feedback analysis
Feedback analysis
Phase 5: Survey Results
Survey Results
Phase 6: Service design
Service design

Working Groups

1 March 2023 00:00 - 1 April 2023 23:00

Four workstreams have been established to progress this project, each involving a working group with participation from staff, care providers, trade unions, HR, and procurement colleagues.

The key pieces of work from each workstream include:

Reablement

  • Conducting a pilot project at Falkirk Community Hospital which embeds reablement teams within the hospital discharge process.
  • Reviewing training needs for staff who wish to move to a reablement-focused role, and for those joining the new service.
  • Collaborating with care providers to develop a pathway for people moving from the proposed 1–6-week reablement support to ongoing care.

 Workforce

  • Reviewing role descriptions and grading via the established job panel process.
  • Completing a review of staff structure to review recruitment needs for the future.
  • Considering future workforce needs – engaging the younger workforce and reviewing career progression opportunities.
  • Ongoing recruitment campaign via social media, media, and in-person events to encourage new entrants in to care.

 Maintenance (Ongoing Care)

  • Renewing the Home Care Tender Process, following the end of the current contract lifespan.
  • Reviewing criteria for reablement pathways and ongoing maintenance care – and how packages are distributed between local authority and external care providers.

 Urgent Care

  • Considering how the Mobile Emergency Care Service can be further integrated into the Care and Support at Home Service – identifying crossover and ways to improve the support available to individuals.
  • Joint review of working patterns and rotas of Care and Support at Home staff and MECS teams to ensure opportunities for integrated working.