Free Period Products - Service Redesign

We’re at a pivotal moment in shaping the future of our free period product service and need your valuable input to guide some essential changes.

Due to funding challenges, we can no longer sustain the current model. At present, home delivery accounts for 82% of our total costs, making it the largest area of spending. To address this, we are exploring alternative solutions to ensure the service remains accessible while adapting to these constraints.

We are considering the following potential solutions:

•        Collection-only service: Period products would be made available for collection at local community hubs such as libraries and sports centres. Product could be collected in bundles customised to suit individual needs, offering a “pick-and-mix” style approach.

Home delivery service would continue exclusively for individuals who are unable to physically access collection points.

•        Introducing a delivery charge: for the home delivery service, with concessions for those on a low income. This would be a small charge per order to cover the cost of delivery.

Why We Need Your Feedback: We want to ensure that any changes meet your needs while also being financially sustainable. Please let us know which options you prefer, how they would affect you, and any other thoughts you may have. This is a short survey with only five questions. Your voice matters in shaping the future of this service!

If you have questions regarding this project please contact fairerfalkirk@falkirk.gov.uk