Factoring Questionnaire 2024/25

This Factoring Questionnaire is open to every homeowner within a high-rise block factored by Falkirk Council. Through this questionnaire we hope to find out what you think about the Factoring Service provided during 2024/25.

We intend to use the responses to help shape the service and may, from time to time publish general results from the questionnaire which would remain anonymous. The Scottish Housing Regulator has asked us to collect the information detailed in question one. Anonymised results to question one will be passed to the Scottish Housing Regulator and may be published by them.

Also, have your say on the Factoring Feedback that you receive from us.

You can respond to the questionnaire electronically or complete the paper copy posted to you, returning it to us in the prepaid envelope.

Contact us

Please contact us:

• should you have any queries about this questionnaire
• you would like this document in Braille, LARGE PRINT, another language
• you would prefer someone to talk through the questions with you

Tel.: 01324 590797

Email: privatesector.housing@falkirk.gov.uk

Privacy

For more information on how we handle personal information visit our privacy pages at www.falkirk.gov.uk/privacy.

Data protection and confidentiality

Your responses will be treated confidentially. General results may be published by Falkirk Council. All information will be anonymised.

Factoring Registration No.: PF000365